Data protection

Ebaje Privacy Policy — Your Data Is Completely Safe With Us

Everything about how your personal information is collected, stored, and used is clearly explained here.

Last Updated: January 2026

Important: By registering with ebaje, you agree to this privacy policy. We treat your privacy as our top priority.

1Introduction

Ebaje is a trusted online gaming platform built with the entertainment of millions of members across Bangladesh in mind. We believe earning your trust goes beyond delivering a great gaming experience — protecting your personal information is equally important.

This Privacy Policy ("Policy") explains what types of information ebaje collects, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. This Policy applies to our website, mobile app, and all related services.

Our privacy policy is written in plain language so you can easily understand what we do with your data. If you have any questions, feel free to contact us.

2What Information We Collect

Ebaje collects your information in several ways. Details are outlined below:

a) Information provided at registration:

  • Full name & date of birth
  • Mobile Number & Email Address
  • Password (stored in encrypted form)
  • Payment details (mobile banking number)

b) During KYC verification:

  • Copy of national ID or passport
  • Selfie or liveness verification photo
  • Proof of address (if required)

c) Automatically collected information:

  • Device information (model, operating system)
  • IP address and browser type
  • Platform activity logs
  • Cookies & Session Data

We only collect information that is strictly necessary. Collecting excessive or unnecessary data goes against our policy.

d) Transaction information:

  • Deposit & withdrawal history
  • Bet Amount & Results
  • Bonus Claim & Usage Details
  • Customer support conversation records

3How your data is used

Ebaje uses your information strictly for defined, legitimate purposes. We never use your data for anything beyond what is necessary.

Purpose of Use Data Used
Account Creation & Management Name, mobile number, email, password
Identity verification (KYC) NID/Passport, Selfie
Deposit & withdrawal processing Mobile Banking Number, Transaction Details
Fraud & scam prevention IP address, device information, activity logs
Customer support services Account information, conversation records
Promotions & bonus offers Gaming habits & preferences
Legal Compliance Identity & transaction data

We never sell your data to third parties for marketing or advertising purposes. No unnecessary third party receives your information without your consent.

4Who your data is shared with

Ebaje respects your privacy. However, in certain specific circumstances, we may be legally required or operationally obligated to share your information with relevant parties.

  • Payment processor: Necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
  • KYC Verification Service: Approved third-party services may be used for identity verification.
  • Law Enforcement Agencies: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
  • Technology partners: Technology partners who support platform operations may access limited data but are not permitted to use it for their own purposes.

All third-party partners are contractually bound to uphold ebaje's privacy standards and are held accountable for any misuse of your data.

5Cookie Policy

Ebaje uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

  • Essential Cookies: These cookies are required to maintain login sessions and ensure security. They cannot be disabled.
  • Functional Cookies: Used to remember your preferences and language settings.
  • Analytics Cookies: Helps monitor and improve platform performance.
  • Anti-fraud cookies: Used to detect suspicious activity.

You can manage cookies through your browser settings. However, disabling cookies may cause some features to not function properly.

6How long your data is retained

Ebaje retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

  • Account Information: For the duration the account is active, and at least 5 years after closure
  • Transaction Records: Up to 7 years as required by law
  • KYC Documents: 5 years after account closure as required by law
  • Customer support contact: Up to 3 years after issue resolution
  • Log Data: Typically up to 12 months

After the specified retention period, data is securely deleted or anonymized so that individuals can no longer be identified.

7Your Rights

Ebaje believes every member should have full control over their own data. You have the following rights:

  • Right to access your data: You may request to see what information we hold about you.
  • Right to rectification: You may request corrections to any inaccurate or outdated information.
  • Right to erasure: Where there is no legal obligation, you may request that your data be deleted.
  • Right to restrict data processing: You may object to certain uses of your data.
  • Data portability: You may request your data in a structured format.
  • Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact us: [email protected] — We typically respond within 30 days.

8Child Protection

Ebaje strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

Date of birth is verified at registration and age is confirmed through the KYC process. Any account found to belong to a minor will be closed immediately and all associated data will be deleted.

If you believe a minor is using ebaje, please notify our support team immediately.

9Security measures

Ebaje uses industry-standard technology and practices to protect your data. Our security framework is as follows:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Password hashing: Passwords are never stored in plain text; they are hashed using the bcrypt algorithm.
  • Two-factor authentication (2FA): Adds an extra layer of security to your account.
  • Firewall & intrusion detection: 24/7 cybersecurity monitoring.
  • Regular security audits: Regular penetration testing conducted by third-party experts.
  • Data backup: Regular backups are maintained on secure servers in encrypted form.

In the event of a data breach, we will notify affected members within 72 hours and take immediate action.

10Policy updates

Ebaje may update this privacy policy from time to time. Changes may be driven by legal requirements, the introduction of new services, or improvements to our security practices.

For significant changes, we will notify you via your registered email or a platform notification. Continued use of the platform after any changes will be considered acceptance of the updated policy.

A "Last Updated" date is always displayed at the top of this page. We recommend checking back regularly.

11Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

  • Email: [email protected]
  • Live Chat: Sign in to the platform and chat with us directly
  • Response Time: Usually within 24-48 hours

Our data protection team is available seven days a week to assist you.

Why is your data safe with ebaje?

The Core Pillars of Our Privacy Protection

End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No outside party can access your data.

KYC Verification System

Identity verification ensures that every account belongs to a real person, helping prevent fraud and misuse.

Data sales prohibited

Ebaje never sells your data to third parties. Your information is used solely to provide our services.

Regular security audits

Third-party cybersecurity specialists regularly audit our systems. Any vulnerabilities identified are addressed immediately.

Your control over your data

You have the right to request access to, correction of, or deletion of your data. We are always happy to assist.

Dedicated security team

Our data protection team monitors the security of your information around the clock and responds promptly to any issues.

Frequently Asked Questions

Privacy Policy – Frequently Asked Questions

Never. ebaje does not sell your personal information to any third party. Your data is used solely to provide services, verify identity, and meet legal obligations.

Even after an account is closed, certain information may be retained for a specified period as required by law. Transaction records may be kept for up to 7 years and KYC documents for up to 5 years. After that, all data is securely deleted.

Yes, absolutely. You can email [email protected] to request a copy of the data we hold about you. We will typically fulfill your request within 30 days.

Disabling essential cookies may affect login sessions and certain security features. Disabling analytics cookies, however, will have no impact on core services.

Yes. In the event of a data breach, we will notify affected members via their registered email within 72 hours and provide guidance on protective measures to take.

Your data is safe — play with complete peace of mind!

Your privacy is fully protected at ebaje. Register now and enjoy a great gaming experience.

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